Browsing: customer experience

The introduction of myKONE makes project delivery more transparent, connected and effortless, reinforcing KONE’s customer-first approach. Guided by this vision, KONE Egypt, a global leader in the elevator and escalator industry, has introduced myKONE, a digital customer portal that enhances collaboration and gives customers greater visibility throughout project delivery. “Our customers have always been at the heart of everything we do,” said Ahmed Fathi, Managing Director of KONE Egypt. “As our customers’ expectations continue to evolve, we’re evolving with them.”

In Vancouver, tipping has become obligatory while service remains slow, robotic, and uninspired, leaving customers feeling short-changed.